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Team Leader - Expert Care

Fuse Recruitment - Camberwell, VIC

HR & Recruitment
Source: uWorkin


Tremendous role to contribute towards achieving companies vision to be without peer as market leader by providing operational guidance and leadership to team members, driving a positive client experience, efficiency, and engagement.

Key responsibilities:

  • Work with an established team of Client Service Consultants and Claims Specialists enabling them to meet key performance targets.
  • Support Team members via performance management and coaching seeing them through to career development.
  • Keep abreast of industry or process changes, including legislation and compliance, ensuring the team is made aware.
  • Act as a point of escalation for technical and service issues.
  • Promote continuous improvement of staff and processes.
Skills needed
  • Demonstrated experience in a leadership or management role with a customer-facing team is a must.
  • This is a dynamic, fast-paced customer service team so an ability to meet deadlines and manage your time effectively is critical.
  • Keen attention to detail with data integrity
  • Proven experience in staff development including delivery of feedback and coaching to outcomes.
  • Insurance or financial services industry experience is not necessary but will be looked upon favourably.
The successful candidate will be able to demonstrate through the recruitment process that they they align with the company values in return you will be offered a positive and supportive working environment with an endless list of benefits including a wellness allowance, flexible work arrangements, progressive technology, a generous salary structure, discounted insurance and wellbeing services and so much more.

Please contact Duncan on 0432 391158 at Fuse Recruitment to discuss your application and/or answer any questions you have on this role

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Senior Recruitment Consultant

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Providing a top to bottom service for our clients in our chosen sectors, Fuse Recruitment consistently delivers tailored talent solutions to assist our clients in achieving their business goals.

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