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Rtw Specialist

EML (Employers Mutual Limited) - Melbourne, VIC

HR & Recruitment
Source: uWorkin


  • Do you have a passion for helping people?
  • Provide specialised support to case managers
  • Onsite Learning and Development Team

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Claims Services, this exciting position requires a motivated self-starter to provide specialist support and advice to EML claims teams. You will use your previous experience across many facets of workers compensation to coach front end team members and provide strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.

Your Responsibilities
  • Provide specialist assistance and one on one support to team members regarding all facets of claims management strategy. You will not be assigned a portfolio to take on.
  • Provide hands on support to claims teams, partner with Case Managers to work towards safe and sustainable RTW outcomes.
  • Undertake discussions with case managers to ensure soundly based rehabilitation & RTW goals are established to allow for focused RTW activity
  • Maintain engagement with Occupational Rehabilitation providers to ensure collaboration around safe and sustainable RTW for injured workers.
  • Provide specialist advice on complex claims strategy as well as undertaking RTW activities, inclusive of direct engagement with external stakeholders.
  • Review and provide feedback on current claims management practices, ensuring emerging trends are identified and managed.

About You
  • Demonstrated experience in claims and/or injury management
  • Demonstrated experience in engaging with external stakeholders to support outcomes for injured workers
  • Sound understanding of legislative and commercial contract requirements and performance measures
  • Ability to accurately interpret relevant legislation (including Acts, Regulations and case law)
  • Experience in providing training and coaching to improve capability of claims team members

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :
  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Katherine Romano on k.romano@eml.com.au