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Hr Services Coordinator

The Royal Children's Hospital - Melbourne, VIC

HR & Recruitment
Source: uWorkin


The Hospital

The Royal Children’s Hospital (RCH) provides secondary and tertiary care to children and young people across the northern and western suburbs; specialist paediatric healthcare to the children of Victoria, Tasmania, southern NSW and parts of South Australia; and is the designated state-wide provider of services including paediatric trauma, rehabilitation and forensic medicine. As a quaternary centre for complex cardiac surgery and organ transplantation, the RCH cares for the sickest children from around Australia.

With a passionate, highly skilled and committed staff campus wide of over 6000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

The Royal Children’s Hospital is committed to the safety and wellbeing of all children and young people. Click here for further information on our Commitment to Child Safety: http://www.rch.org.au/quality/child-safety/

Further information about RCH is available at www.rch.org.au

Role Purpose

The role is responsible for acting as a first responder to employee and manager queries relating to HR processes and systems. As a central, and often first point of contact for new employees, the role is crucial to the delivery of a professional, responsive and customer‐focused service. All HR administration is undertaken as part of a team approach to workload management. The role also acts as a triage point for escalation of issues to HR Advisors or Partners. Attention to detail and a tenacity to follow through is central to the successful fulfilment of this role.

You Will Be Responsible For

As part of the HR Services Team you will share the responsibility for providing a range of services in a fast paced environment.

  • On-boarding of new starters including ensuring all relevant checks have been undertaken and processed.
  • High quality advice, guidance and support for employees and line managers on the correct usage of HR systems and processes.
  • Exceptional customer service experiences through efficient evaluation, closure and/or escalation of all queries and advice.
  • Learning and knowledge sharing across all HR and business teams
  • Maintenance and accuracy of all employee files.
  • Ensuring process documentation is current and accurate.
  • Providing timely and accurate scheduled and ad hoc reporting to HR and line management.
  • Day to day team administration including facilities, team meetings, and office administration.
  • Administration of non-automated HR processes such as but not limited to parental leave, honourary appointments.

Key Accountabilities
  • Ensuring accuracy and integrity of data by working with HR advisors and Payroll Systems Administrator
  • Demonstrated experience in establishing and maintaining effective working relationships
  • Strong personal drive to deliver Excellent customer service
  • Ability to prioritise and consistently meet deadlines whilst working under pressure
  • Demonstrated ability to communicate clearly and confidently both in writing and verbally
  • Strong computer literacy and time management skills and the ability to learn new systems and processes quickly
  • An ability to work flexibly and adaptively in a complex environment with multiple stakeholders
  • Acts with a sense of urgency, set clear priorities and focus on the completion of tasks.
  • Demonstrates a high level of concern for accuracy.

Exhibits the highest levels of personal integrity and ethical behaviour

To view the Position Description, please click here .

Why work at the RCH?

The RCH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.

To learn more about our staff benefits please go to: https://www.rch.org.au/hr/recruitment_employment/Staff_benefits/ is committed to a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with disability.

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 12 April 2021