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April

Contact Centre Lead

Adecco - Perth, WA

HR & Recruitment
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Commence ASAP
Contract Position
Support a Federal Government Entity

You will provide high level support to monitor attendance, performance and the health and wellbeing of staff.

Client Details

We help connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. How? By developing innovative workforce solutions that are focused on the future. By providing an inspiring environment for our colleagues to thrive in. The Adecco Group combines the best brands in end-to-end HR services.

Description

  • Creating and being a part of a high performing team, focusing on growth, customer satisfaction and delivery.
  • Managing, supporting and development of Labour Hire Staff.
  • Monitoring attendance, performance and the health and wellbeing of staff.
  • Managing escalated enquiries and cases including attendance issues, performance management and conduct matters.
  • Developing Labour Hire Staff capability through leading coaching sessions and identification of learning and development needs.
  • Providing advice and interpretation of agreed HR policies and procedures to Labour Hire Staff and Managers.
  • Providing accurate reporting and presenting relevant information, to management and other required stakeholders.
  • Applying relevant Award, Labour Hire Agreement, Conditions of Employment and people related policies and guidelines.
Profile

  • Relevant experience as a Contact Centre Team Lead or Manager preferred
  • Experience supporting and managing a large workforce
  • Experience in managing Legislative Requirements (IR, ER, WHS etc)
  • Highly resilient and able to work in a fast-paced environment
  • Capability to manage competing priorities
  • Ability to manage situations with a high degree of sensitivity
  • Effective communication to influence outcome and achieve business objectives
  • Strong problem solving and analysing skills to reach well-informed outcomes
  • Ability to engage and build rapport with internal and external stakeholders
  • Strong working knowledge of operational procedures
  • Successful applicants must be Australian Citizens with ability to undergo client specific checks
Job Offer

We empower our people to carve their own career paths their way. After all, it's only natural that a people-focused organisation should be focused on its own people too. We will offer all the training, tools, motivation and inspiration you need to achieve exactly what you want from your career. Be that flexibility, international mobility or an enhanced work/life balance. If you can make an impact, we'll provide the career development opportunities you need to achieve your potential and thrive.

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