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Workforce Operations I Senior Manager

PwC Australia - Brisbane Grove, NSW

HR & Recruitment
Source: uWorkin


Line of Service
Internal Firm Services

Not Applicable

IFS - Human Capital (HC)

Management Level
Senior Manager

Job Description & Summary


With PwC, you’ll ignite a meaningful career while being supported by a flexible working culture, innovative learning and development opportunities and progressive policies and benefits, such as 18 weeks paid parental leave for mums, dads and foster carers (no minimum service!)

What will you create?

You’ll help Australian businesses, not-for-profit and governments create value and improve the way they work. From digitising healthcare, to creating smarter cities and igniting our start-up industry, together we build trust in society and solve important problems.

As a Workforce Operations team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives and defined projects to improve the operation of our business.

The Senior Manager role encompasses a strategic role; leading the team to proactively manage demand, supply and capability by deploying staff on engagements, while focusing on profitability, engagement metrics and client service delivery. This will drive impactful change in the business.


As a Senior Manager, Workforce Operations in our Financial Advisory team your impact will be seen by:

  • Owning the strategy and operations around Workforce Operations, helping shape and influence the efficiency and effectiveness of workforce operations, from process improvement to workforce utilisation.
  • Partnering with Finance and the People team to develop and execute the workforce strategy.
  • Developing strong relationships with our Partners and Directors to understand their respective needs. You will be involved in strategic resourcing by optimising headcount, managing/overseeing joiners, leavers and secondments, influencing uplift in utilisation and being aware of the impact on employee engagement.
  • Championing continuous improvement in the area of workforce planning and resource management, leading a team to partner with the business to map business processes, articulate business pressure points and designing a solution that gave better insights to leaders in real time.
  • Influencing leadership team to develop, implement and monitor workforce planning and performance metrics across financial advisory.

 About you 

You have a background in workforce deployment management, resourcing or project management experience, within a corporate/professional services environment. You are skilled in influencing and negotiating with the ability to assert a point of view, including with senior stakeholders coupled with the ability to learn quickly in a fast moving environment, constantly re prioritising, multi-tasking and managing a significant workload under pressure and hold an understanding of business acumen.
  • Strong Relationship Management with demonstrable experience in stakeholder management at the senior level
  • A highly resilient individual; flexible and able to thrive in a fast-paced and ever-changing environment while managing conflicting priorities
  • Possessing a strong skills mix of Program Management with multi disciplined people management, quality control, strategic process improvement, strategic planning, analytics and operations and a workforce utilisation background.
  • An analytical and inquisitive mind, with the ability to identify and spot trends and behaviour. WIth demonstrated experience providing strong business analytics, and delivering on projects of all sizes. You will thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are able to roll up your sleeves, dig in and get the job done.

You’re collaborative and enjoy working in an innovative environment. You’re a problem solver by nature and want to join a firm that values the kind of people who reimagine the possible for their clients and stakeholders. Most importantly, you act with integrity and show care for the people you work with.

Life at PwC

Our culture and benefits are something we’re proud of, and also why we’re consistently named as one of Australia’s best workplaces. With PwC, you’ll belong to an inclusive community where differences are both embraced and the underlying driver in everything we create together.

We empower you with the technology, coaching, flexibility and trust needed to make a meaningful difference, while supporting you in bringing your whole self to work each day. We’re committed to building and maintaining a diverse workforce because we know it’s only by working together that we can realise the potential of our people, clients and society around us.

We’re living this commitment through initiatives including our Reconciliation Action Plan to increase Indigenous employment and employee-led diversity networks promoting cultural, disability, LGBTI and gender equality. At our core we’re a people business, which means you’ll be supported not just in your professional development but your personal growth as well.

As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.

Education (if blank, degree and/or field of study not specified)
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Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date