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Resource Management Team - Team Leader

Blue Care - Ipswich, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Full Job Description
Reference Number 39864
Position Title Resource Management Team - Team Leader
Employment Type Permanent Full Time
Entity South West
Location Ipswich Community Care
Enterprise agreement Salaried - Position Level 5
Roles Available 1
Hours per fortnight 76
Position Summary
$29.61 - $30.20 P/h + NFP Benefits

The Resource Management Team (RMT) Team Leader will coach, lead and develop Workforce Coordinators to deliver a highly efficient and consistent standard of service through all aspects of employee rostering, customer scheduling and timekeeping, as well as workload monitoring for Residential, Community and Disability services.


Diploma of Business, Cert IV in Frontline Management or qualifications in a relevant field
Experience as a Team Leader within a customer-led service delivery environment
Demonstrated experience in providing logistical and operational support in a community/residential service.
Demonstrated ability to allocate the right person to the right work, ensuring great customer outcomes and adherence with scope of practice, competency and industrial parameters, or ability to rapidly gain such.
Demonstrated experience working in customer management, employee rostering and payroll systems.
Demonstrated advanced coordination and planning skills, with ability to deliver within designated timeframes and effectively contribute as a member of a team in a fast-paced environment.
Experience in the delivery of exceptional customer service in a customer-led care and support environment.
Demonstrated experience in understanding and applying rostering related terms of Enterprise Agreements, or the ability to quickly acquire such knowledge.
Experience working with a range of different technology solutions.
Demonstrated ability to interpret, report on and action insights drawn from data and analytics within varying enterprise systems.
Flexibility in work location hours, including availability for evening, weekend and on-call work, when required.
All Blue Care employees must satisfy the relevant probity checks required by legislation or Blue Care policies.


Team Leadership:
Provide support to the Resource Management Team Manager by overseeing daily operation of the Workforce Coordinators.
Monitor and address team performance against key performance indicators.
Monitor, understand and report on the performance of the Resource Management Team at individual and hub levels.
Coach and develop staff through monitoring and evaluating individual performance against customer service standards, processes and procedures to ensure quality scheduling, rostering and timekeeping.
Management of fluctuating workloads to ensure team KPIs are met and to deliver efficient, professional and customer-led experiences

Proactively identify and report on resource allocation and rostering opportunities to optimise and refine rosters and schedules, achieving best practice outcomes.
Generate employee rosters in accordance with KPI’s and ensuring compliance with relevant Enterprise Agreements.
Ensure employees have access to rosters at the appropriate time and location, including on Kronos clocks and Employee Self-Service.
Update the roster in a timely manner in order to meet changes to customer demand, as well as planned and unplanned employee absences.
In collaboration with the manager, process rostering exceptions within designated tolerances and resolve exceptions that fall outside of the designated tolerances.
Analyse rostering exceptions and provide solutions to ensure occurrences and impact are minimised.
Ensure employee availability is understood and updated in all systems as required.

Schedule customer visits in accordance with KPI’s and guidelines, and work with key teams to ensure that the schedule meets the customers’ clinical and personal requirements.
Ensure customers are matched with appropriate employees who meet their choices, are skilled and confident to deliver the services required or requested.
Ensure scheduling data accuracy and manage processes to enable employee payment.
Manage fleet allocation and utilisation to ensure efficient journey management and cost optimization.

Ensure accurate timekeeping and verification of hours worked within stipulated timeframes.
Facilitate discharging of customers in consultation with Scheduling.
Identify incorrect processes and activities and report such to service leaders to action.


All Blue Care employees are also expected to demonstrate the following capabilities to a level commensurate with their position.

Leadership, Teamwork and Communication

Model interpersonal and professional behaviours consistent with Blue Care Values and Code of Conduct.
Contribute to service planning in line with Blue Care Strategic Directions.
Work within the philosophy and framework of the Uniting Church.
Act and communicate in a responsive, respectful and professional manner at all times when dealing with Blue Care employee or external parties and facilitate collaborative working relationships.
Develop and maintain networking relationships with relevant Blue Care teams and employee to remain abreast of all legislation, regulations, codes and standards applicable to service delivery.
Maintain confidentiality on all issues related to Blue Care, customers and colleagues.

Organisational Sustainability

Monitor and work to, agreed service delivery and/or budget and/or employeeing targets.
Prepare records and reports, as required in accordance with Blue Care policies and procedures .
Ensure the responsible use of resources and effective and efficient disposal of waste.
Share any opportunities identified by the team for innovative or improved service delivery with the relevant manager or coordinator.

Professional Development

Ensure performance and ongoing professional development for the service team is consistent with Blue Care policies and processes.
Provide support, advice and issues resolution for the team to achieve optimal outcomes.
Effectively monitor team members’ performance as required.
Actively participate in professional and performance development processes to meet own career and industry needs.
Foster methods to strengthen links between Blue Care and the community, and between Blue Care services

Continuous Quality Improvement and Compliance

Continuous Improvement -Ensure quality services are delivered through:
continuous quality improvement systems;
adherence to relevant legislation, regulations, codes of practice and standards; and
adherence to Blue Care organisational policies, procedures, administrative and documentation requirements.
Work Health and Safety - Ensure your own safety and the health and safety of others
Maintain a safe and healthy workplace and work practices through supervision and ensuring employee have the necessary information to perform work safely.
Model Towards ZEROharm behaviours by implementing Blue Care Workplace Health, Safety and Rehabilitation policies, guidelines and procedures, consulting with employee and continuous improvement of workplace health and safety performance.
Risk Management- Identify and report, all relevant risks according to the Blue Care Safety Risk Management Policy.w

Contact Person Sandeep Gill
Contact Number 0427767879
Alternate Contact Person Jordan Molyneux
Alternate Contact Number 0417746360
Closing Date 30/06/2021

Ipswich, QLD

Voluntary, Charity & Social Work


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