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April

Manager, Case Management

Qantas - Sydney, NSW

HR & Recruitment
Source: uWorkin

JOB DESCRIPTION

  • Challenge yourself to work in a dynamic, fast-paced and collaborative team
  • Opportunities available for a permanent role, and a 10-month fixed term contract
  • Executive Pay level
  • Based at our Mascot Campus


No matter where we are in the world, seeing our Red Roo take to the skies fills us with pride. You might already be familiar with our products and services, but there’s much more to us we’d like to tell you about.


As one of Australia’s largest employers, our People & Culture function works across Qantas Group business units in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces.


The Manager, Case Management, is an employee relations specialist role providing advice, coaching and support on a full range of people management issues. You will be responsible for delivering high-quality consistent advice, coaching and support to line managers in the areas of misconduct investigations, performance management, formal and informal disciplinary procedures, grievance handling, fitness for work and internal appeals. This will include the management of highly sensitive and complex cases, including under the Whistleblower Procedure. This role will be Sydney based, with some interstate travel required. You will also be responsible for leading a small team of Senior Consultants.


What you’ll bring to the role:


  • Tertiary qualification in Employment Law/Human Resources/related field, or equivalent experience.
  • Proven experience in advising on individual people matters, including complex misconduct investigations and grievances.
  • Pro-active individual that provides practical and pragmatic solutions to support the business needs and deliver optimal Group outcomes.
  • Strong case management experience and the ability to provide advice in a consistent and timely manner.
  • Excellent relationship and stakeholder management skills and ability to relate to people at all levels of the organisation along with the ability to influence and negotiate.
  • Exceptional written and verbal communication skills and ability to maintain documented audit trails, advice and investigations with a meticulous attention to detail.
  • High level conceptual, analytical and problem-solving skills and the ability to apply them in the management of cases.
  • Demonstrated skills using reporting to analyse trends and insights.
  • Sound judgement and ability to maintain appropriate confidentiality and discretion.
  • Experience in coaching, mentoring and leading others.
  • Ability to effectively and efficiently manage multiple projects and tasks.


Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.


  • Applications close: Sunday, 9 May 2021