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May

Hr Assistant

Amzn Commercial Srvcs Pty Ltd - Moorebank, NSW

HR & Recruitment
Source: uWorkin

JOB DESCRIPTION

DESCRIPTION

The Human Resources Assistant is both a strategic and hands-on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing, as well as internal and external reporting. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics. They manage cases, projects, and partner relationships with varying degrees of complexity. They adhere to strict confidentiality standards. Work is performed within Service Levels.


Responsibilities Include but are not limited to:
· Responds quickly and accurately to questions from customers. Ensures that employee documentation is complete and accurate
· Acts as a Subject Matter Expert for customers, escalates as appropriate.
· Provides training and guidance on policies, processes, and systems to customers and team members
· Creates and distributes standard communications
· Audits and analyzes key findings.
· Leads process improvement initiatives. Develops suggestions for improvements to maximize value of resources.
· Performs project tasks as directed
· All other duties and responsibilities as needed

The Human Resources Assistant is both a strategic and hands-on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing, as well as internal and external reporting. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics. They manage cases, projects, and partner relationships with varying degrees of complexity. They adhere to strict confidentiality standards. Work is performed within Service Levels.

Responsibilities Include but are not limited to:
· Responds quickly and accurately to questions from customers. Ensures that employee documentation is complete and accurate
· Acts as a Subject Matter Expert for customers, escalates as appropriate.
· Provides training and guidance on policies, processes, and systems to customers and team members
· Creates and distributes standard communications
· Audits and analyzes key findings.
· Leads process improvement initiatives. Develops suggestions for improvements to maximize value of resources.
· Performs project tasks as directed
· All other duties and responsibilities as needed

BASIC QUALIFICATIONS

· Computer experience, specifically with the Microsoft Office suite (Excel, Outlook, PowerPoint, Word).
· Ability to maintain strict confidentiality regarding payroll, benefits, and employee issues.
· Outstanding interpersonal skills: must display patience, humor and helpfulness at all times – front line contact for employee issues.
· Ability to handle multiple projects and deadlines.
· Detail oriented and excellent organizational skills: accuracy is essential.
· Processes data into systems per standard operation practices.
· Responds quickly and accurately to customers using standard templates.

PREFERRED QUALIFICATIONS

· Previous experience with Payroll Systems, HRIS
· Experience working in Human Resources functions (Ops Admin or equivalent)
· Working knowledge of MyTime and People Portal
· Bachelor's Degree preferred, but not required
· Experience with MS Word, Excel - Ability to create Pivot Tables and V-Loop UPs


All the while, you’ll keep your eyes on the prize: building up these growing teams and cementing Amazon’s wider Operations as a great place to work. In the process you’ll show deep understanding of the unique challenges faced by customer-facing, highly interactive teams like these, and support their interests accordingly. If you’re interested in joining a fast-growing and innovative company, and you meet the above requirements, don’t hesitate to apply today! Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.