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Senior Experience Designer

UniSuper - Melbourne, VIC

HR & Recruitment
Source: uWorkin


  • Strong UX/UI - 80% of the role is visual design
  • Positive, connective and open culture where all our roles can flex
  • A personal development plan and yearly funding to support your career goals

About US

UniSuper is one of Australia’s largest superannuation funds and is run solely for the benefit of its members. For more than 35 years, UniSuper has been managing super for people employed in the higher education and research sector. UniSuper currently invests over $95 billion on behalf of more than 450,000 members.

From 5 July 2021, we’re opening the door to an exciting new era and welcoming members from outside the higher education and research sector. There is no better time to join us on this transformational journey as we offer our low fees, award winning investment performance and an industry leading commitment to sustainable investment to all Australians.

The role

Our Customer Experience team are empowered to deliver customer centred change across UniSuper.

As a SME in Experience Design your role will be to help realise an uplift in the experience that our Members and employer partners experience when interacting with us. You will help build awareness of methodologies and the benefits associated with it, whilst owning the design activities on your projects.

Partnering with key stakeholders you will guide and influence project solutions with highly considered discovery and design artefacts.

About you

A true CX advocate, you are always striving to be a high performer who is respected and perceived as a trusted advisor within the business, you will have a genuine passion for CX and design.

Your Initiative to drive continuous improvement and collaborate cross functionally are key behaviours that we would love to see coupled with;

  • Strong Influencing, conceptual, analytical and critical thinking skills
  • Consistent, simple and elegant UX design skills that takes into account Research, Service Design considerations, customer feedback and best in practice experiences
  • Experience delivering digital experiences

What we offer

In a positive, connective and open culture where all our roles can flex, you will receive the support that you need to build your own career in a team that is leading change across UniSuper. This includes;

  • A personal development plan and yearly funding to support your career goals.
  • Competitive salary including a performance incentive and 17% super
  • Additional 3 days paid leave over the Christmas period
  • Generous well-being program
  • Paid volunteer days and flexible working options.

If you feel you have the experience and skills required for this role, please apply!

Please apply directly with UniSuper. This role is being recruited by our experienced in-house Talent Acquisition Partners.