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Training Support Specialist

Ability Works Australia Ltd - Melbourne, VIC

HR & Recruitment
Source: uWorkin


Ability Works is hiring!

We are looking for a friendly, quick thinking, and adaptable person to join our team as a Workplace Training and Support Staff member.

We are a social enterprise based in Kew, Melbourne that provides long term employment to people with a disability and those facing barriers to finding and keeping a job, no matter their background or circumstances. It is our social mission to provide “Purpose, pride and belonging through inclusive employment” and we are searching for staff who can uphold these values.

Workplace training and support staff work with employees with a disability (specifically supported employees) training them on day-to-day tasks, and new skills.

Happy to chat with anyone interested in this role or if you have a direct referral please feel free to share this information.

Position Description, Workplace Training & Support 

About Ability Works 

Ability Works facility in Kew, Melbourne provides long term employment to people with a disability and people experiencing disadvantage, who have difficulty finding and keeping a job. Our social mission is to provide “Purpose, pride and belonging through inclusive employment”. Our decision making is based around placing our employees first. We provide employment in 4 business units: 1) Wire & Metal Fabrication (2) Records Management (3) Packing & Rework and (4) User Centred Design. To learn more about our business units, click here.

Role Title 

Workplace Training and Support

Our Values 

Prioritise Relationships: Our relationships are driven by open and honest dialogue, respectful consideration of others’ perspectives and sharing of information. 

Inventive: We use creativity and out of the box thinking to devise work processes and tools. We adapt, flex and find solutions in a unique and original way. 

Altruism: Our passion for social justice is seen in our selfless concern for the welfare of our employees. We strive tirelessly to develop their skills and knowledge. 

Responsive: We will respond quickly, collectively and with flexibility to briefs, changes and deadlines, actively listening, with a solutions `can do’ focus so our stakeholders know we are paying attention and care.

Role Scope 

Workplace Training and Support

Workplace training and support staff work with employees with a disability (specifically supported employees) training them on day-to-day tasks, and new skills. 

  • Assist in the development and implementation of training, working towards maximising an employee’s potential/performance. 
  • Work as a team with Workplace Training, Workplace Support, and Operational staff to place employees into appropriate tasks each day. 
  • Assist in the development and delivery of ‘off the job’ training as required. 
  • Participate as required within a team that performs skills checks on all supported employees. 
  • Liaise with key stakeholders regarding support and case management services, such as parents/caregivers, care coordinators. 
  • Aid employees as supports are required, i.e., training, and personal needs. 
  • Deliver one-on-one or small group based informal and formal training. 
  • Work with Operations, Workplace Support and Workplace Training staff to meet both employee and operational goals/targets. 

Individual Employee Plans 

Participate as required within a team that administers annual Individual Employment Plans –(IEPs) for supported employees, which consists of assessments of employees, conducting meetings and facilitating employee goals, during one-on-one meetings with employees. 

NDIS Practise Standards and Code of Conduct 

All aspects of support and delivery must align with the National Standards for Disability Services (NSDS) standards of delivery. 


  • Work with the Senior Trainor in the allocation of jobs to maximise training opportunities for employees. 
  • Monitor IEP goals for employees and assist in allocation of tasks to enable employees to achieve their goals. 


  • Act as Operations Supervisor when required across all departments. 
  • Foster a culture of co-operation and collaboration and develop an awareness of organisational imperatives outside areas of responsibility. 
  • Assist in ‘Look and See Tours’ for prospective employees. 
  • Contribute to internal communications such as monthly newsletters and social media posts. 
  • Involvement in marketing of Ability Works service as required, at Disability and Aged Care events or School Expeditions. 
  • Involvement in various projects as required, i.e., Toyota and Department of Defence Archive, Continuous Improvement. 
  • Assist supervisors when they need extra support. 
  • Support various Workplace Health & Safety related projects as required, such as leading the development and delivery of OH&S refresher training, forklift and barrier training, bullying and harassment. 
  • Support the Wage Assessment process as it pertains to supported employees. 
  • Perform other reasonable duties as directed by the Manager of Workplace Support and Training. 


  • Experience or aptitude in working with people with disabilities (desirable). 
  • Experienced in workplace training (highly regarded). 
  • Demonstrated experience co-ordinating multiple manufacturing/packaging processes. 
  • Demonstrated experience in ‘hands-on’ management.
  • Demonstrated attention to detail and record keeping. 
  • Demonstrated maturity, patience, and clarity with verbal communication. 
  • Engineering or trade qualifications and experience preferred.
  • Previous experience in Disability Services organisation will be well regarded. 
  • Not for Profit experience will be well regarded but not essential. 


Key selection criteria 

  • Practical knowledge of continuous improvement principles and quality assurance systems. 
  • Demonstrated understanding and practical application of WH&S legislative requirements.
  • Demonstrated ability to interact within a team environment. 
  • Ability to use basic information technology. 
  • Current motor vehicle licence (or willingness to obtain). 
  • Forklift licence (or willingness to obtain). 
  • Current Level 2 First aid qualifications (or willingness to undertake). 

Continuous Improvement and Quality Control 

Foster a culture of continuous improvement and adherence to ISO 9001:2015 quality systems and processes, as defined. 

Workplace Health and Safety 

Foster a culture of working safely and ensure workplace health and safety standards as defined, are maintained. 

Team Structure and Relationships  

Reports to Manager – Workplace Support and Training

Frequent interaction will occur with: 


Operations staff 

Support Staff 

Communications Assistant 


Parents and carers 

Extent of authority 

Financial delegation – Nil 

A NDIS Worker Screening Check is essential prior to employment.