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Sr. Engagement Leader, Apac Region

Amazon Corporate Services Pty - Sydney, NSW

HR & Recruitment
Source: uWorkin



Are you passionate about improving the experience of employees across Amazon businesses? Are you interested helping a business accomplish its strategic goals? Are you excited about collaborating with partners across multiple countries? Do you have an ability to look across multiple projects and see connection points that others might miss? If so, we would love to talk to you about a role with the Employee Services (ES) Engagement Team.

Engagement Leaders are focused on the HR executives in their region – understanding their business objectives and understanding how the ES organization can partner with the business and HR team to meet these objectives – business goals become shared goals. As a Regional Engagement Leader, you will act as the liaison between business executive HR leadership and the ES organization driving expansion support, continuous improvement, and utilization of centralized HR shared service teams. Engagement Leaders also play a critical role removing barriers that may block teams from meeting our shared objectives. You will work directly with the business teams and with the ES Service Delivery teams to bring solutions where they are needed.

Engagement Leaders also partner on centralization or standardization initiatives, and focus on implementation of services effectively bridging business and service delivery teams allowing Amazon HR to reap the benefits of the HR Shared Services organization.

Core activities:
· Establish partnerships and collaborate with key regional and local HR leaders throughout the supported business line(s) to help define and execute initiatives to improve efficiency, quality, and cost, while reducing employee frustration.
· Define scope of new service requests and shepherd these requests through the scoping, impact assessment, and prioritization process.
· Serve as an active conduit for the voice of our customers, helping to surface concerns and challenges to the Employee Services organization leadership.
· Ensure visibility of in-flight projects and roadmap priorities between Employee Services and the supported business lines.
· Establish a deep functional knowledge of supported business lines and collaborate with HR partners and service teams to develop solutions that meet the unique needs of the business while generating a net benefit to the company.

A successful candidate will have the skills to:
· Build trust, influence and credibility with a matrixed set of stakeholders across the supported business lines, as well as within the Employee Services organization.
· Utilize a wide-ranging toolbox of engagement strategies and tactics to diplomatically navigate complex situations, challenging interactions, and conflicting priorities to maintain alignment and progress.
· Exhibit exceptional communication skills and instincts with stakeholders at all levels. Deliver concise and effective messages to a variety of audiences with the right detail and timing.
· Push back against external and internal pressures to ensure that decisions are made that balance the best interests of employees and the best interests of the company, ensuring that commitments are maintained.
· Apply strong judgment and contextual awareness to be able to act with a high degree of autonomy.
· Examine costs, benefits, and tradeoffs across multiple customer groups to assess impacts and benefits of proposed projects.
· Rapidly develop a deep knowledge of the Employee Services organization and Global Services Inventory, as well as the operational realities of supported business lines.
· Look across initiatives and collaborate with other Regional Engagement Leaders to identify opportunities for global standardization and efficiencies.
· Analyze and weigh both quantitative data and qualitative feedback to identify gaps, generate insights, and develop strategies to increase service awareness and usage.
· Balance big picture business thinking with the employee experience
· Support change management and communication activities
· Analyze and review service delivery health and trends with partners in the supported business

This role has the opportunity to travel up to 20% of the time and will partner with teams in Seattle, and Prague, and other Amazon locations.


· 10+ years of HR, Recruiting, Shared Services, or related experience
· Strong project/program/portfolio management experience
· Ability to build relationships and work cross-functionally with HR, businesses, and technical teams
· Bachelor’s degree or equivalent
· Written and verbal English fluency


· Experience with centralized HR processes and systems
· Self-starter, able to independently assess priorities and deliver high quality results in an ambiguous environment
· HR Line Management experience in Consumer, Technology, or Customer Services organizations
· Exceptional verbal and written communication skills
· Strategic perspective – ability to look across a complex business environment and identify like opportunities, assess risk and impact of decisions, and forecast short and long term outcomes
· Demonstrated experience in managing and influencing senior stakeholders in a matrix environment and managing expectations
· Knowledge and application of change management and/or process improvement methodologies
· Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions
· International work experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.