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Training Coordinator - Top Hospitality & Hotels Group

Michael Page - Perth, WA

Education, Childcare & Training
Source: uWorkin


Training Coordinator - Top Hospitality & Hotels Group

  • Entry level role ideal for someone transitioning out of FOH hotel/hospo work
  • Facilitate induction & onboarding programs + mandatory & skills dev. training

  • About Our Client

    Our client is a high profile brand and organisation with multiple businesses under its name.

    This is a dynamic workplace, led by professional, positive and passionate individuals. Indeed, they are an award-winning employer of choice.

    You'll align with this vibrant team and enjoy multiple benefits including free on-site parking, access to discounts nationally at various retailers, and have all your meals provided / paid for.

    Job Description

    Reporting to the Training Manager you will be responsible for:
    • Coordinating and facilitating training for non-gaming teams, and hotels businesses
    • Ensuring training delivered highlights and/or reinforces expected operational and service standards
    • Delivering and induction programs, ongoing individual training plans, system and compliance training and technical skills development modules
    • Facilitating training via both in-person and online means
    • Looking after defined internal programs for leadership and graduate cohorts
    • Maintaining relationships with external training providers
    • Maintaining training collateral, tools and resources
    • Monitoring the effectiveness of training delivered via skills assessments, customer feedback and employee outcomes / compliance rates

    The Successful Applicant

    To be considered for and successful in this role you will have:
    • The ability to articulate what 'good customer service' looks like
    • A strong background in hotels and / or hospitality: ideally from a 4 - 5-star property
    • Completed or a desire to complete your Cert. IV in Training & Assessment
    • Naturally strong communication skills - you are confident and articulate
    • A desire to learn and be ambitious to develop your career out of front-line operations
    • Demonstrated ability to inspire, engage and motivate in previous roles
    • A continuous improvement mindset; perhaps you have established new processes or 'better ways' in career to date
    • Maturity to take on feedback and apply this to improve
    • An appreciation for the link between meaningful training programs, appropriately delivered, and high calibre customer / end-user outcomes

    What's On Offer

    In return you will:
    • Have the opportunity to build on your front-line skills and industry knowledge to develop your career
    • Have the opportunity to progress to an advisor level role long-term
    • Join a dynamic workplace, led by professional, positive and passionate individuals
    • Work within a values-driven model: purpose of community and a community with purpose
    • Join an iconic brand and business
    • Work for an employer of choice
    • Have free on-site parking, with meals supplied
    • Have access to discounts on F&B and hotels, nationally
    • Work as part of a national system

    Contact: Jessica Shakes
    Quote job ref: 107471882