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Trainee Case Manager

EML (Employers Mutual Limited) - Sydney, NSW

HR & Recruitment
Source: uWorkin


  • Manage an industry aligned portfolio of claims
  • Stable organisation experiencing significant growth opportunities
  • Monthly RDO’s and work from home flexibility up to three days a week

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in our Sydney office, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

We currently have multiple Trainee Case Manager positions available in our Sydney office. Successful candidates will join one of our well-established Business Units here at EML and we will provide a comprehensive paid training program. During your first weeks, you will learn all aspects of the Workers Compensation business to become a successful Case Manager.

You will receive your own portfolio to manage, which will include liaising with injured workers, their employers and Allied Health professionals. You will also work with internal specialists to create a strategic plan to help injured workers get back into work as quickly and safely as possible.

  • Once fully trained, you will take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
  • Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
  • Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey

About You
  • You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer
  • Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers
  • Experience managing, negotiating and influencing positive outcomes
  • Enjoy working collaboratively within a supportive team environment
  • Passion for resolving conflicts and can handle challenging conversations

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. As part of our recruitment process you will be asked to complete a short game based assessment and video interview so that we can get to know you better. If this position is of interest to you, please apply now. For more information on the position or our recruitment process, please contact Jessica Wilkinson on 02 8071 3415 or at j.wilkinson2@eml.com.au .