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People Support Team Leader

Department of Agriculture & Water Resources - Adelaide, SA

HR & Recruitment
Source: uWorkin


  • APS 5 - $73,299 - $80,410 per annum plus superannuation
  • People Division
  • Adelaide, SA,Brisbane, QLD,Cairns, QLD,Canberra, ACT,Darwin, NT,Hobart, TAS,Melbourne, VIC,Perth, WA,Sydney, NSW
Who we are
The People Division works in partnership to deliver strategic and operational workforce services that enable organisational capability. This includes integrity; conduct; fraud and corruption; performance management; rehabilitation management; recruitment; learning and development; inclusion and diversity; workforce planning and analytics; workplace relations; people support; culture and change; and workplace health and safety.

As a member of the People Support Service Centre you will provide general HR advice and guidance on topics such as flexible working arrangements, leave entitlements, allowances, early intervention, performance or attendance. You will be part of a fast-paced operating environment and will be expected to provide timely, accurate and professional responses to enquiries from departmental employees and managers.

The Job
Under general direction, your duties include (but not limited to):
  • Providing clear, timely, accurate and professional information to moderately complex stakeholder enquiries which require detailed information gathering, analysis and investigation.
  • Leading a small team of APS 4 staff, allocating client enquiries and building their capability, to ensure high quality responses are provided to clients.
  • Contributing to the development and implementation of HR projects, policies, processes, guidance material, key business improvements and strategies relating to the delivery of HR services under the direction of the manager
  • Preparing a range of written material, both routine and complex.
  • Liaising with internal and external stakeholders and represent the branch at meeting as required.
• Contributing to continuous improvement within the Service Centre. • Drive compliance in accordance with legislation and standards to ensure confidentiality, privacy and integrity of information is adhered to.
  • Adhering to records management policy and processes including maintaining data and spreadsheets, archiving and document transfers.

Skills and Capabilities
  • Strong written and verbal communication skills and the ability to liaise with peers nationally to ensure consistency of approach and delivery in a changing environment and a culturally diverse and geographically dispersed workforce.
  • A high level of motivation, drive, professional attitude towards stakeholders and initiative.
  • The ability to interpret and apply sound judgement where documented precedents and procedures are not available.
  • Strong time management and organisations skills, with high level attention to detail.
  • High level critical thinking, analysis, and problem-solving skills to deal with complex and sensitive organisational matters.
  • The ability to work on multiple activities under pressure.
  • The ability to work in a team environment and contribute to team outcomes.

What we are looking for
Knowledge and experience
  • Demonstrated experience working within a customer service environment.
  • Experience with using HR information systems such as Aurion/SAP is desirable but not essential.
  • Proficiency in Microsoft Excel.