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Complaints Coordinator, Victorian Equal Opportunity And Human Rights Commission

Department of Justice and Community Safety, Victoria - Melbourne, VIC

HR & Recruitment
Source: uWorkin


The Victorian Equal Opportunity and Human Rights Commission is an independent statutory body with responsibilities under three Victorian laws - the Equal Opportunity Act 2010, the Racial and Religious Tolerance Act 2001 and the Charter of Human Rights and Responsibilities Act 2006.

Our vision is for a fair, safe and inclusive Victoria where every person is respected and treated with dignity. We work with others to eliminate inequality and build a community that respects and promotes human rights and equal opportunity.

We are a small and buzzing organisation that embraces creativity, accountability, rigour and empathy as our values. Our teams are filled with highly-motivated, conscientious and collaborative people who love what they do and uphold our values.

We know that our work has the greatest impact when it is informed by diverse experiences and perspectives.

We strongly encourage Aboriginal people, people from culturally and linguistically diverse backgrounds, and people with disabilities to apply.

We strive to build and maintain an inclusive workplace that brings out the best in our people and we support flexible work arrangements.

If you have the skills to do this job and think you'd be a good fit for our organisation, we'd love to hear from you!

Full Time, Fixed Term role for 12 months (secondment backfill)

About us

The Victorian Equal Opportunity and Human Rights Commission is an independent body with responsibilities under Victoria's key human rights laws:

 • the Equal Opportunity Act 2010

 • the Racial and Religious Tolerance Act 2001

 • the Charter of Human Rights and Responsibilities Act 2006.

Our vision is for a fair, safe and inclusive Victoria, where every person is respected and treated with dignity. Our mission is to engage and influence law and policy makers, institutions, communities and individuals to protect and promote human rights in Victoria.

About the role

As the Complaints Coordinator, you will be responsible for:

  • providing advice to clients on the Commission's dispute resolution service
  • assisting with the assessment of complaints for dispute resolution and communicating effectively with clients on complex matters in a way that is responsible to and inclusive of their diverse needs and backgrounds
  • undertaking shuttle style dispute resolution of complaints suitable for early resolution including preparation of reports and settlement agreements
  • co-ordinating complaint file management to ensure confidential information is accurately recorded, maintained, stored and archived in accordance with the Public Records Act 1973.

About you

As the Complaints Coordinator, you will possess:

  • demonstrated knowledge and understanding of the Victorian Equal Opportunity and Human Rights Commission and its legislation or capacity to quickly gain this knowledge
  • experience in delivering service excellence within a team environment
  • an ability to use knowledge and experience to develop and implement systems to plan and monitor own and team performance.

Keys to your success will be your highly developed communication and interpersonal skills including the ability to build and sustain effective relationships with customers.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Applications for this role closes midnight, Friday 4 June 2021

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