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Sr. Es Specialist

Jobs via eFinancialCareers - Sydney, NSW

HR & Recruitment
Source: uWorkin


To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Employee Success Group

Job Details
The Employee Success Specialist is a member of a globally diverse team providing guidance and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR disciplines.

The Senior ES Specialist provides performance management support, within a Tier 2 Shared Employee Talent Experience function. Leverages practices and processes to ensure consistent application of talent process and ensures alignment to company policies and procedures while remaining true to Salesforce culture.


  • Provide guidance and direction to employees and managers regarding company HR policies and procedures that champions the company's vision, values and culture.
  • Interpret and apply understanding of Talent Experience, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
  • Effective management and ownership of employee and manager queries (cases), ensuring appropriate documentation and the timely resolution of cases.
  • Recommend effective solutions for addressing workplace concerns and escalate as applicable to the relevant COE for further investigation or exception approval.
  • Track, report and analyze case trends utilizing Service Cloud, a Salesforce technology-based case management system to identify trends and recommend solutions for Talent Experience.
  • Manage or participate on special projects/programs requiring TalentExperience department stakeholder input.
  • Evangelist of continued adoption of the shared services Tier 2 Talent Experiencemodel.
  • Support business partners on employee inquiries by interpreting policies and providing consistent practices
  • Maintain accurate, timely, and required documentation of activities to ensure quality employee records and metrics.
  • Collaborates with other centers of excellence such as Employee Relations, Benefits, and Talent Development.
  • Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process
  • Regularly identifies areas of opportunity and provide recommendations for solutions.
  • Routinely exercises judgment within broadly defined policies and practices.
  • Recommends or takes appropriate actions to address concerns as needed.
  • Provides front-line support in the prevention, resolution, and referral of employee questions or concerns.
  • Create clear documentation and implement internal team procedures while identifying opportunities for continuous improvement.
  • Exercise sound judgment and expertise within broadly defined policies and practices.
  • Consult and build relationships with all levels of operational management and ES team members.
  • Provide guidance and expertise to other team members and are the "go to" person for others, including acting as a mentor to others

  • 4-5 years of experience consulting on human resources policies and processes with employees and managers.
  • Prior experience in a centralized HR department or shared services organization preferred.
  • Ability to build, develop, implement and engage in new service delivery approaches.
  • Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment.
  • Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions,
  • Experience with case management systems and Workday preferred.
  • Ability to manage a high volume of employee cases
  • The ability to navigate and consult with employees through personal circumstances
  • Comfortable with a high-paced environment with competing priorities; exceptional time management, organizational, prioritization and follow up skills
  • Ability to make decisions guided by policies, practices, procedures and business plan.
  • Ability to work effectively in a virtual team environment
  • Strong professional verbal and written communications
  • Exceptional customer service orientation
  • Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning
  • Uses best practices and knowledge of internal or external business issues to improve delivery of services.
  • Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions,
  • Ability to maintain confidentiality in all aspects of job responsibilities
  • Thirst for growth and desire to drive process improvements utilizing technology

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