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Candidate Care Team Lead

Australian Unity - Melbourne, VIC

HR & Recruitment
Source: uWorkin


Full Job Description
Support the onboarding experience to ensure that Australian Unity is a great place to work.
Permanent full-time opportunity - join a collaborative and dynamic People & Culture function!
We’re for Real Wellbeing.

Join us and let’s make a bigger difference together.

It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to help people thrive.

The Role

Due to an internal movement, a Candidate Care Team Lead position has become available in our Employee Connect team as part of the broader People & Culture function. Our Employee Connect team provide trusted advice and enable changes which support our workforce to thrive. In this role you will lead a small team to connect with and support candidates and managers through the onboarding stage, ensuring the beginning of employment with Australian Unity sets the scene for a great place to work.

Effectively support candidates during onboarding stage to ensure a timely and quality experience in line with our employee brand proposition.
Generate contracts, background checks, manage new starter documentation and system set up.
Provide guidance and coaching to your team to achieve both individual and team call/query handling targets within service level agreements.
Review and interpret monthly reports regarding onboarding trends to offer insights and proactive direction to your team.
Contribute to People & Culture projects where required to improve the employee experience episode transformation.
Actively contribute insights to improve the onboarding experience for candidates to ensure that Australian Unity is a great place to work.
Adhere to all relevant risk and compliance obligations at all times.

To be successful in this role, you will have:
Similar experience in a HR Administration Team Lead role in a highly regulated HR environment.
Tertiary qualifications in Human Resources or a related discipline will be highly regarded.
Experience interpreting industrial agreements and providing advice in highly regulated environments
Strong attention to detail and ability to manage conflicting priorities and manage expectations within tight timeframes.
Strong customer-service orientation and solid computer literacy. SuccessFactors experience will be seen as highly desirable however not essential.
Well-developed verbal communication and interpersonal skills, with proven ability to build rapport, interact effectively at all levels and provide support and advice.

What makes us, us

There are four key attributes that set us apart:
Good people

We strive to set ourselves apart through the capability, warmth and expertise of our people.

Wellbeing experts

Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing.

Long-term commitment

As a member-owned company, we’ve been focusing on long-term outcomes and single-minded dedication to our members and customers since 1840.

Driving positive impact

Everything we do is focused on making a positive difference at a personal, community and societal level.

All these things are infused with our values of bold, warm and honest.

Join us and thrive.