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Manager, Hr Advisory (12 Months Fixed Term Contract)

HSBC - Sydney, NSW

HR & Recruitment
Source: uWorkin


Some Career Choices Have More Impact Than Others.

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

Human Resources leads the implementation of the Group’s People strategy, facilitating talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement. Ensuring talent practices support relevant stakeholders and reflect HSBC values, the function reviews the people implications of business plans while delivering policies, projects, processes and activities in support of business objectives.

The role of Manager, HR Advisory works with the Head of HR Advisory to support complex interpretation of policy and procedures and provide oversight of some complex events, working with the HR Business Partner, HR Consultants and Specialist teams where required.

The HR Advisory role is a major player in supporting the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity.

In addition, the role also manages employee relations matters, such as supporting investigations, supporting business changes, policy updates and related queries.

Key Responsibilities

Customers / Stakeholders

  • Deliver outstanding customer service to employee and managers including Senior Executives (Global Career Band 0-2) where appropriate
  • Communicate regularly with the customer contact support teams and GSO areas to highlight service themes and potential areas for improvement
  • Key stakeholders:
      • Clients from within the business at all GCB grades (People Managers and Employees)
      • Specialist area teams and external service vendors as needed
      • Internal departments that connect to HR services as needed
      • HR Contact Centre teams as needed

Impact on the Business
  • Support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required.
  • Provide advice and guidance through a range of channels, e.g. case management tools, click to chat and telephone, balancing face to face contact as necessary.
  • Apply a risk based approach within the commercial context and considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues.
  • Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate.
  • Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. Work with the HR business in order to influence appropriate changes.
  • To deliver as appropriate focus groups training and briefings to the business in areas as required.
  • Support HR activities as defined by the HR Service Catalogue

Leadership & Teamwork
  • Contribute to activities that improve engagement and everyday talent and performance. Contribute to the wider objective to make HSBC the Best Place to work by encouraging, supporting and working well with colleagues and adhering to the bank’s Values and Behaviors.
  • Understand the HR Advisory team’s vision of success, and how this fits into the wider HR Strategy and vision for HR Transformation programmes; champion this vision to the business.
  • Contribute to the professional development of the team, support less experienced team members by providing coaching, mentoring and training. Share knowledge with peers and team to improve overall team effectiveness and capability.
  • Effectively influences and communicates functional expertise with stakeholders through building strong working relationships

Individual Requirements
  • Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development. This may have been gained in an HR role or from managing a team of people.
  • Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
  • Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
  • A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience.
  • An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.

Learn more about careers at HSBC


HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.

Job Field: Human Resources

Primary Location: Asia Pacific-Australia-New South Wales-Sydney

Schedule: Full-time

Type of Vacancy: Country vacancy

Job Posting: 01-Jun-2021, 20:47:03