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Capability Development Specialist

Sydney Trains - Burwood, NSW

HR & Recruitment
Source: uWorkin


About Us

At Sydney Trains our vision is to keep Sydney moving by putting the customer at the centre of everything we do. We work at the heart of local communities and integrate cutting edge technology to deliver efficient rail services which exceed expectations and support a rapidly growing economy.

About The Team

Our purpose is to enhance technical skills, competencies and soft skills. This function supports the business by developing, facilitating and ensuring compliance for training programs for employees. We work closely with the business improvement and assurance functions to ensure operational excellence.

The opportunity

Right now, we have a 12 month Temporary Full-Time opportunities for a Capability Development Specialist to join us in the Capability Development team.

The purpose of this role will be to manage learning and capability projects and initiatives from concept to delivery which holistically enhance capability and provide clear learning and career pathways for Customer Operations employees. Also to maintain these initiatives and pathways through delivery within a Business as Usual (BAU) capacity ensuring ongoing continuous improvement.

The main responsibilities for this role are, but not limited to:

  • Design creative learning initiatives, programs and pathways which enhance the capability of staff and drive clear learning and career pathways in line with the Customer Operations Strategy
  • Work in partnership with Customer Operations managers to ensure development initiatives are relevant and will add value to the staff within their area and maintain frequent and effective communication with stakeholders to ensure objectives of learning solution and intended outcomes are tracked towards achievement
  • Manage and maintain BAU learning and compliance curriculum and solutions including face to face, online, leader led tools, reference guides, self-driven learning to provide industry best practice learning design, assessment, evaluation and accreditation (where relevant) with a continuous improvement focus
  • Manage facilitation of key learning and development programs, events and forums to Customer Operations employees (e.g. Leadership Programs) as part of an annual training calendar
  • Manage and lead capability development projects from concept to implementation (end to end) including design timelines, deliverables to plan, consultation with Subject Matter Experts (SME’s) and collaboration with key business units and functions across Sydney Trains and Transport for NSW
  • Design learning which works within the principles of ‘push’ and ‘pull’ and provide clear opportunities for embedment of learning in real world practical ways to maximise transfer of knowledge to the job and improve learning efficiencies
  • Gather, review and utilise core metrics and data e.g. Risked Based Learning Needs Analysis (RBLNA) reports, Customer Experience Management (CXM) customer data, to drive ongoing improvements in training and development content with the aim of building capability and improving the customer experience on an ongoing basis.

About You

You will have significant experience partnering with business stakeholders to provide learning initiatives and pathways to enhance employee capabilities and overall workforce capability. You will be someone who is comfortable leading and facilitating learning initiatives as well as analysing their effectiveness post implementation.


  • Extensive experience and knowledge in best practice learning and development principles including instructional design, facilitation and program management across a large workforce
  • Workplace Training and Assessment competency &/or adult education qualifications.

Salary And Benefits

The salary for this position is RC Grade 7 ($143,555 - $157,945) per ann um plus superannuation and leave loading.

Sydney Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:
  • Free travel on Government trains, buses and ferries
  • Flexible work practices


Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How To Apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Applications close: 11:59pm, Sunday 13th June 2021

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.

For any enquiries, please email Ben Niejalke at Benjamin.niejalke@transport.nsw.gov.au

Apply today to register your interest!

Find out more about Sydney Trains at https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains .

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). Transport for NSW is an equal opportunity employer. Women and people with a disability are encouraged to apply.

This role is a for temporary/fixed term appointment which may become permanent if business requirements change.