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Injury Manager Specialist Complex Claims

NSW Government - Far Meadow, NSW

HR & Recruitment
Source: uWorkin


Injury Manager – Specialist Complex Claims

  • 2 x Ongoing Full-Time roles

  • Location: Parramatta

  • Clerk Grade 9/10, Salary ($111,077 pa- $122,404), plus employer’s contribution to superannuation and annual leave loading

About us

The Department of Communities and Justice carries an important purpose across many areas of its work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault, juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.

Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.

The Workers Compensation, Safety and Wellbeing team within People leads and implements the Department’s wellbeing programs, safety approach and handles all workers compensation and non-compensable recover at work matters. 

About the role

This role works across the injury management, Business Partner People teams and with the business to develop strategies to intervene on complex claims. Complex claims includes circumstances that carry a high risk of a high severity claim and where there are a range of human resource issues overlapping, including but not limited to, performance issues, conduct and/or workplace issues.

This role will coach and work with injury managers and line managers to implement interventions that are human centred and focused on assisting the employee to recover at work. There is an emphasis on interventions that will support recover at work options within the first 3-6 months of injury. Strategies are to developed for claims that reduce risk and intervene early to reduce the impact of high severity claims on the individual and also on the workers compensation contribution and related payments. This role requires an innovative approach to generate evidence-based designs that support a human centred injury management operating model. 

Key knowledge and experience

  • Highly adept with negotiation and conflict resolution

  • Thorough knowledge and application of NSW Workers’ Compensation and Injury Management legislation

  • Experience in a large diverse workforce and understanding of the TMF scheme.

Essential requirements of the role

  • Allied Health Background or equivalent experience in similar role

  • RTW Coordinator Certification

About you

In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in:

  • A self-motivated person that enjoys a challenge and is capable of an empathetic injury management approach that supports recovery at work to the benefit of the employee and the business.

  • This role requires someone who can innovate and achieve results in often complex situations with a focus on supporting workers who have experienced a psychological injury, including an injury that is secondary to an initial physical injury.

  • A key challenge of this role is to support DCJ injury managers in their efforts to engage with and enable line managers to support injured workers.

Does this sound like you? Click here to download the role description.

Applying for the role

When applying you will need to submit a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and attach an up-to-date resume (maximum of 5 pages)

Closing date: Thursday, 17, June 2021 at 11:59 pm

For role enquiries please contact Catherine Carvolth on 0427 203 085 or via email at: [email protected]

If you experience technical difficulties when submitting your application, please contact our team on (02) 9765 3042.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

  • Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012


To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process, please contact (02) 9765 3042 or via email at [email protected] and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. 

Thank you for your interest in this role. We look forward to receiving your application.