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Change Management Lead

QBE Insurance - Sydney, NSW

Executive & Strategic Management
Source: uWorkin


Location: Sydney

Type: Initial 12 Month Fixed-Term full time position

Your part in a changing world

At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions.

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

The opportunity

The Change Management Lead is responsible for developing and implementing the most appropriate change management approach to successfully deliver required business change and transformational benefits. The role will raise awareness on the importance of change management to deliver effective and sustainable business transformation / behavioural change across the division. They will work collaboratively with the business, project community and members of the change team to efficiently share business insights and change management experiences and expertise to drive the embedding of a more 'Agile Change Mentality’ across the organization.

  • Lead the development of the change management approach to a given program/initiative aligning to the business
  • Engage and shape change with senior sponsors and stakeholders
  • Define the optimal communications and engagement plan to deliver a given program/initiative benefits
  • Ensure alignment to the business and its relevant stakeholders, priorities and delivery of ‘case for change’ plans, agreed embedding targets at the outset of each program/project.
  • Adopt the change management framework and standards
  • Manage key business stakeholders to take ownership for the ‘case for change’ and to champion the change activities (e.g. managing resistance to change to speed up adoption) in the relevant change program/initiative assigned
  • Follow consistently the change management processes and procedures and communications guiding principles and suggest improvements where necessary
  • Ensure that the change management approach is in line with industry best practice and standards (e.g., PROSCI)
  • Deliver in class change artefacts, including: | Change strategy – to describe the overall approach change is managed focusing on timely, simple and consistent, two way communications at all levels | Stakeholder analysis– to deliver a comprehensive analysis of stakeholders by groups, locations and level buy-in and engagement required to ensure a smooth roll-out of the change per group | Change impact assessment – to determine the level of impact per group and what interventions are required to support and prepare these groups for the change | Communication and engagement plan – to ensure people receive the right message, at the right time regularly throughout the program | Training approach – to determine which groups may require training and the best approach to develop new capabilities | Embedding – to define how the new ways of working will be measured and embedded across the organization
  • Build and maintain strong relationships with key internal and external business stakeholders to ensure that service delivery meets expectations.
  • Manage and guide change champions and key stakeholders at all levels / cross departments and geographies on how to address resistance to change / obtain buy-in on complex and challenging situations
  • Stimulate regular honest and constructive two-way feedback
  • Understand business continuity plan to ensure own role is understood in case of a disaster situation and the support they can provide.
  • Drive roll out of robust business readiness and knowledge transfer (around upskilling new members of staff) plans to speed up adoption and minimize business disruption and resistance during the transition and post deployment period
  • Matrix management of one or more resources, depending on size and complexity of change, to ensure that people, resources and processes are aligned with business needs and fit for purpose.
  • Consistently deliver best practice change interventions that align / delivers business priorities
  • Share and collaborate with new members of the team to become confident subject matter experts in change management

Your story so far

Able to demonstrate a solid track record of success as an experienced change, communications, and passionate Change Management leader across complex organizational environments. You naturally possess a strong ability to liaise with all levels of internal and external stakeholders and can demonstrate excellent relationship, influencing and negotiation skills to help facilitate outcomes within the business. You regard yourself as a resilient, self-driven and emotionally intelligent Change Management professional.

  • Matrix management, relationship, and network building skills
  • Practice build of a network of skilled change managers with deep business knowledge
  • Senior stakeholder management experience
  • Strong people management skill
  • Solid (5+ years) of experience in a Change Management role (preferred) and leading large-scale transformation / behavioural change program experience in a large, blue-chip organization.
  • Expert knowledge of change management skills and on the use of project management practices, methodologies, and tools
  • Accreditation on Change Management (e.g., PROSCI Change Management Practitioner and Project Management (e.g., PRINCE2 Project Management Practitioner)
  • An understanding/exposure to the Insurance sector would be nice but not essential

We are here to support you

We value our employee’s experience with us and are proud to have been recognized for the following awards:

  • 2021 LinkedIn Top Employer and HRD Employer of Choice
  • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
  • Gold Employer status in both the 2019 and 2020 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTI workplace inclusion.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstance. As a QBE employee, we will offer you:

  • ‘Hybrid Working’ – a mix of working in the office and at home to enhance your work/life balance
  • Our ‘At My Best’ wellbeing program, including a free 12-month subscription to Headspace
  • Access to ‘Share the Care’ – 12 weeks’ gender-equal flexible leave for all new parents, including paid superannuation
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
  • Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice, and confidential counselling
  • Access to Family and Domestic Violence leave and support through QBE’s Family Domestic Violence First Responder Network
  • A sustained commitment to Reconciliation, having launched our first Reconciliation Action Plan in 2015
  • Discounts on insurance products, car hire, hotels, goods and services
  • Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

  • Join us.

    Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

    QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

    Number of Openings:


    How to Apply:

    To submit your application, click "Apply" and follow the step by step process.

    Equal Employment Opportunity:

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Sydney, NSW

Executive & Strategic Management


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